Devices

Devices lists every credential in your community in one place: RFID tags, key fobs, mobile credentials, access keys (keypad codes), barcodes and LPR (license plate) devices, for every property. Use it to find a device, see who has it, add a new one, or take one away.

Devices shows in the left rail when your community has the Devices module and you have the Devices permission. To add, edit or remove a device you also need the Manage Occupant Devices or Manage Organization Devices permission.

The page at a glance

The dark band at the top counts what needs your attention, for example how many devices are pending. The pill at the top right says the same thing; click it to jump to the Pending devices tab.

Tab	What it lists
Active devices	Devices that belong to someone and are on your gate system.
Pending devices	Devices that belong to someone but haven’t reached the gate system yet, usually because the owner hasn’t accepted their SAGE invite. A device moves to Active by itself once they accept.
Orphaned devices	Devices that don’t belong to anyone.

Each tab shows a count. Communities that share credentials with another community also have Shared members and Shared credentials tabs. See Shared credentials from another community.

The list shows Facility code, Device no., Device type, Owner (with their role and property), Access group and Status. LPR and mobile credential rows show a dash for the facility code because those types don’t use one. LPR rows show the license plate as the device number.

Find a device

• Search - Press / or click the search box at the top, then type a device number, an owner’s name, a property or a plate. Press Enter to open the first match. The list below filters as you type.
• Device type - Click a chip: RFID, Key fob, Mobile credential, Access key, Barcode or LPR.
• Access group - Pick one from Any access group. The menu shows how many devices on the current tab use each group.
• Status - On Active devices, pick Enabled or Disabled.

Click Reset to clear the filters. The Active tab shows the first devices and a Load more button; the other tabs show everything.

Look at one device

Click a row. A panel opens on the right with the device’s status, facility code, number, when it was issued and whether it’s permanent or expires. It also shows the owner with their phone number, the property and access group it’s linked to, and its recent entries at your gates.

From the panel, click Open owner record to go to the owner’s property in Administration, or Edit device to change it. Click the row again, press Esc, or click outside the panel to close it.

Add a device

If the owner already uses SAGE, the device goes onto the gate system right away and shows on Active devices. If they haven’t accepted their SAGE invite yet, it waits on Pending devices until they do.

Edit a device

Click the ⋯ at the end of a row and choose Edit device, or click Edit device in the side panel. You can change the Access group, switch Validity between Permanent and Expires, and edit the Device note. The facility code, owner and issue date are shown for reference. Click Save changes.

Remove a device

The device stops working at every gate and reader. The owner keeps their SAGE account; only this device is taken away.

Orphaned devices

A device on Orphaned devices has no owner. Give it one, or remove it if nobody needs it.

Shared credentials from another community

Some communities have a sharing agreement with another community, for example a neighboring association whose residents may use your pool or gates. The other community is the sponsoring org. SAGE administrators set up the agreement; you decide what the shared credentials open at your community.

Shared credentials

The Shared credentials tab lists credentials the sponsoring org has shared with you. You need the Manage Credential Grants permission to see it. Use the chips to switch views:

Chip	What it shows
Grants	Shared credentials you’ve accepted, with their person, sponsoring org, credential, device type, status, access groups and when they were set up. Pick Active, Suspended or Revoked to show one status.
Pending approval	Shared credentials waiting for you. Click Approve to let them in with the access groups shown, or Decline to turn them down. SAGE asks for a reason when you decline.
Agreement paused	Credentials under a sharing agreement that’s paused. They don’t open anything until it resumes, and nothing here can be changed. The chip shows only when an agreement is paused.

Click the ⋯ at the end of a grant’s row to change it:

• Suspend - Stops the credential working at your gates for now. SAGE asks for a reason.
• Reinstate - Lets a suspended credential work again.
• Revoke - Ends it for good. SAGE asks for a reason.
• Edit access groups - Changes which of your gates and doors it opens.

Shared members

The Shared members tab lists the sponsoring org’s members who hold devices at your community. You need the Manage Organization Devices permission to see it.

To end every device you’ve issued to that org’s members, click Expire all devices. SAGE says how many devices that is and asks you to confirm. They stop working at every gate.

If something goes wrong

What you see	What to do
A message that you don’t have permission to manage devices	Ask a manager to give you the Manage Occupant Devices or Manage Organization Devices permission.
A message that a device with that number and facility code already exists	Check the number printed on the device. Search for the number to find who has it.
The owner isn’t in the Owner list	Add or invite them in Administration first.
A device stays on Pending devices	Ask the owner to accept their SAGE invite. The device moves to Active when they do.