Troubleshooting

Quick fixes for common problems.

Didn’t get the invite text?

• Ask your property manager to check that they have your correct mobile number.
• You don’t need the text to get started. Download the app, enter the phone number your invitation was sent to, and tap Continue.

Didn’t get a sign-in code?

• Codes can take up to a minute. Tap Resend Code once the countdown ends.
• Check the number and the country code on Welcome to Sage.
• Codes expire after 5 minutes. Use the newest one.
• If you see Too many attempts., wait a few minutes, or tap Sign in with email instead.

“No pending invite”

On iPhone, this means SAGE didn’t find an account or an open invitation for your phone number. Usually one of these is true:

• You already have a SAGE account under a different number - Go back and tap Sign in with email instead. See Sign in.
• Your invitation isn’t ready yet - If you registered on your community’s enrollment page, or someone in your household added you, your property manager has to approve it first.
• The number is different - Use the exact number your invitation was sent to, or ask whoever invited you to check it.

Forgot your password?

The app doesn’t have a password reset yet. Click Forgot Password? on the Login page at sagesystems.io, then sign in to the app with your new password. See Sign in.

The gate won’t open from the app

On iPhone, tap the lock on a key to see the ways to unlock. Messages you might see:

• Verify your identity first to unlock with your phone. - Verify, then try again. See ID verification.
• Not available with your access at this property. - Your access at this property doesn’t include unlocking from the phone. Ask your property manager.
• No Bluetooth key for this property yet. - Use Scan to unlock instead.
• Camera access is off or Bluetooth is off - Tap Open Settings and allow SAGE to use the camera or Bluetooth.
• Access denied (“Your access key doesn’t open this gate right now.”) - Your access may be outside its schedule or suspended. Guests should check with their host; residents should contact their property manager.
• Couldn’t unlock - Check your internet connection, stay close to the reader, and try again.

See Gate access for how entry works.

Not getting notifications?

• Check that notifications for SAGE are allowed in your phone’s settings.
• Open Settings, tap Notifications, and check that the topic and Push are turned on.
• Check whether quiet hours are on. Non-critical notifications stay silent during quiet hours.

See Notifications.

“Platform Enhancement in Progress”

SAGE is being updated. Wait a while, then open the app again.

Things your property manager can do

Contact your property manager to:

• Check on an invitation that hasn’t arrived.
• Change your legal name.
• Restore suspended access.
• Ask about a code that works more than once, for example for an event.

To add people who live with you, see Household.