Household
Household
Last verified: October 4, 2026Your household is the people who live with you, like family members or housemates. Each member is a resident with their own SAGE key. They verify their identity once and open the gate with their own phone.
To open it, tap your profile photo on the home screen to open Settings, then tap Household (under My Community on iPhone).
Add a household member
- Start - On the Household screen, tap Add household member.
- Who’s joining your household? - Enter their First name, Last name and Phone number. On iPhone, also enter their Email.
- Choose the member type - See Member types. For an occupant, say whether the person is a minor under Is this person a minor?. Tap Continue.
- Pick properties - Choose every property they live at. They get their own key for each one. Tap Continue.
- Set permissions - For an occupant, choose what they can do. See Permissions. Tap Continue.
- Review and send - On Review invitation, check the details and tap Send invite.
On iPhone you’ll see Invite sent. Your property manager approves the invite first, so the person shows as Invited until then. Once it’s approved, they get an invitation to join SAGE, create their account, verify their identity, and can then enter at the gate. If they already have access to a property you picked, that property is skipped.
Member types
| iPhone | Android | What it means |
|---|---|---|
| Primary member | Owner | Full access, and they can manage the household. Once added, you can’t change or remove their access. |
| Secondary member | Occupant | Their own key with the permissions you choose. |
A minor can only use their phone as a key, with no other permissions.
Permissions
| iPhone | Android | What it lets them do |
|---|---|---|
| Answer calls | Receive calls | Answer video calls from the gate kiosk. See Call directory. |
| Invite guests | Grant access | Invite their own guests and vendors. |
Change a member’s permissions
- Open them - On the Household screen, tap the member.
- Manage permissions - Tap Manage permissions.
- Make changes - Turn the permissions on or off. On iPhone you can also change the member type or the minor setting here.
- Save - Tap Save.
You can only manage permissions after the person has accepted their invite. Name, phone and email can’t be changed in the app.
Making someone a Primary member can’t be undone. After that, you won’t be able to edit or revoke their access.
Remove someone
On iPhone, tap the member, then tap Revoke access. Select the properties to remove them from, tap Revoke access, then Confirm. A pending invite is cancelled. An accepted key is revoked right away.
On Android, tap the member, then tap Delete member and confirm with Delete. This removes them from your household and revokes their key at all linked properties, unless they are an owner there.
Removing someone can’t be undone. To give them access again, add them again.
Need help?
Questions? Contact us at support@sagesystems.io.