Add and manage vehicles

Add the vehicles you drive under My vehicles, then connect each one to a property so the gate’s license plate camera can let you in. Adding a vehicle and connecting it are two separate steps.

To open My vehicles, tap your profile photo on the home screen to open Settings, then tap My vehicles.

Add a vehicle

You’ll see “Vehicle added” on iPhone. The vehicle shows in your list as Not connected until you connect it to a property.

Vehicles registered in Canada always use manual entry. If the app asks you to verify your identity first, follow those steps, then come back. See ID verification.

Connect a vehicle to a property

What happens next depends on your community:

Validation shows	What happens
Instant	The vehicle is Connected right away. You’ll see “[vehicle]‘s plate now opens the gate at [property].”
Requires approval	You’ll see Request sent. The vehicle shows Pending until a manager approves or denies it. You’ll get a notification either way.
Vehicle limit reached	Your home already has as many connected vehicles as your community allows. See When you’ve reached the vehicle limit.
Already connected or Not available	This vehicle can’t be connected there.

You can also start connecting from a property’s access key on the Keys tab, or from a card on the home screen.

When you’ve reached the vehicle limit

The app shows Vehicle limit reached with two choices:

• Replace a vehicle - Swap a connected vehicle for this one. Pick the vehicle to replace, check Review replacement, and tap Confirm replacement. The new vehicle takes over the old one’s place, and the old one stops opening the gate there. You can swap a vehicle once every 24 hours.
• Request HOA approval - Ask for an extra vehicle. Add a Reason Or Note and tap Submit request. A manager reviews it.

Edit, disconnect or delete a vehicle

Tap the vehicle in My vehicles to open its details.

To	Do this
Change the plate or color	Tap Edit vehicle, make your changes, then tap Save changes. A new plate replaces the old one at the gate cameras.
Stop it opening the gate at one property	Under that property, tap Disconnect vehicle, then Confirm.
Cancel a pending request	Under that property, tap Cancel request, then confirm.
Remove the vehicle	Tap Delete vehicle, then Confirm. This disconnects it from every property.

Plate access at the gate

At entrances with a license plate camera, a connected plate lets you drive in without scanning anything. Entrances without a camera still need your phone or barcode, so keep them.

If plate access is turned on by management

In your community, your property manager turns on plate access for each vehicle. Adding your vehicle puts it on file, but your plate won’t open the gate until your manager sets it up. Tell your manager the plate number, and keep using your phone or barcode until they confirm.

If plate access is automatic

When you connect your vehicle, the property shows Instant, and the plate starts opening the gate right away. There’s nothing else to do.

• Keep another way in - You’ll need your phone or barcode at entrances without a camera, in a car that isn’t connected, or if the camera can’t read your plate because of dirt, weather or a plate frame.
• New car? - Add it, then connect it. If you’re at your limit, use Replace a vehicle.

If something goes wrong

Message	What it means	What to do
“Vehicle Already Added” (iPhone) or “Licence plate already registered” (Android)	This plate is already in SAGE, on your account or someone else’s.	Check the plate. If it’s in your list, nothing to do. If it isn’t yours, contact your property manager.
“Doesn’t match the [state] plate format” (iPhone) or “Invalid licence plate” (Android)	The plate isn’t in a format that state uses.	Check the state and enter only the plate’s letters and numbers.
“No available properties to connect to”	The vehicle is already connected everywhere it can be.	Nothing to do.
“Vehicle access denied” notification	A manager denied the connection.	Contact your property manager.