Add and manage vehicles

From My Vehicles in your profile, you can add the vehicles you drive so your community has their plates on file.

Before you start

Have these ready: the vehicle’s year, make, model and color, the license plate number, and the state (or province) where it is registered. If the app asks you to verify your identity first, follow those steps, then come back.

If you don’t see My Vehicles, your community hasn’t turned vehicles on for your account.

Add a vehicle

Edit or remove a vehicle

To	iPhone	Android
Change details	Tap the vehicle, make your changes, then tap Save Changes	Tap the vehicle, make your changes, then tap Update vehicle
Remove the vehicle	Tap the vehicle, then tap Delete Vehicle, then Remove	Tap the vehicle, then tap Remove vehicle, then confirm

Plate access at the gate

At entrances with a license plate camera, a registered plate lets you drive in without scanning anything. Entrances without a camera still need your barcode or digital access key, so keep them.

If plate access is turned on by management

Adding your vehicle puts it on file, but your plate won’t open the gate yet. Your property manager turns on plate access for each vehicle. The app shows your vehicle as Active as soon as you add it. That only means it’s saved, not that the gate camera knows your plate. Your manager will confirm when plate access is on.

If plate access is automatic

Once you add your vehicle, its plate is sent to the gate cameras for every property on your account. There’s nothing else to do.

• Keep your barcode - You’ll need it at entrances without a camera, in a car that isn’t registered, or if the camera can’t read your plate because of dirt, weather or a plate frame.
• New car? - Add it as a new vehicle and let your property manager know, so plate access can move to the new plate.

If something goes wrong

Messages you might see when adding a vehicle, and what to do.

Message	Platform	What it means	What to do
“Verify Your Identity”	iPhone	Your account needs identity verification first.	Follow the prompts, then add the vehicle again.
“To access and manage this property please verify your identity.”	Android	Your account needs identity verification first.	Follow the prompts, then add the vehicle again.
“Vehicle Already Added” (“It seems like you already added a vehicle with this Licence Plate Number.”)	iPhone (vehicle search)	This plate is already on file — in your own vehicle list, or on another account.	Check the plate. If it’s in your list, nothing to do. If it isn’t yours, contact your property manager.
“We noticed that you have already added this vehicle…”	Android	This plate is already on your account.	Edit the vehicle if the details are wrong.
“This license plate is already registered”	Android	This plate is already in your own vehicle list.	Check the plate number you typed. If it is the same car, edit the vehicle already in your list.
“Invalid License Plate Number”	iPhone (vehicle search)	The plate isn’t in a format the app accepts.	Enter only the plate’s letters and numbers.
“Maximum 8 characters allowed”	Android	The plate is longer than 8 characters.	Enter only the plate’s letters and numbers.
Add Vehicle button stays gray	Both	A field is empty.	Fill in every field.
“This vehicle is assigned to a device…”	Both	The vehicle is attached to a device: plate access, a barcode or a fob.	Ask your property manager to remove the device first, then delete the vehicle.