Troubleshooting

Quick fixes for common problems.

Didn’t get the invite text?

• Ask your property manager to check that they have your correct mobile number.
• Download the app, enter the phone number your invite was sent to, and tap Join Community. You can join without the text.

“No Invite Found”

The app couldn’t find a pending invite for the phone number you entered. Usually one of these is true:

• You already have a SAGE account - Tap Sign in instead (Sign In on Android). See Sign in.
• Your invite isn’t ready yet - If someone in your household added you, your property manager has to approve the request first.
• The number is different - Use the exact number your invite was sent to, or ask whoever invited you to check it.

The gate won’t open from the app

• Camera - If you see a black screen or “Camera Permission Required”, allow camera access for SAGE in your phone’s settings.
• Code Expired - On iPhone, if you see “Code Expired” after you scan the kiosk, the code on the kiosk screen changed before your scan went through. Scan the code on the kiosk again.
• Bluetooth - If BLE isn’t working, turn Bluetooth on and allow SAGE to use it in your phone’s settings.
• Schedule - Guest access only works inside its schedule. If you’re a guest, check with your host.
• Suspended or no access key - If you see Access Denied, or the app says “No Valid Access Key” (iPhone) or “No AccessKey Available” (Android), contact your property manager or the person who invited you.
• Identity verification - If tapping Gain Access opens a prompt to verify your identity instead of the camera, complete verification first. See ID verification.

See Gate access for how entry works.

Not getting notifications?

• Check that notifications for SAGE are allowed in your phone’s settings.
• If the app tells you an update is available, install it.

Things your property manager can do

The app doesn’t let you change these yourself. Contact your property manager to:

• Update your phone number or email address.
• Check on an invite that hasn’t arrived.
• Cancel an occupant invitation that has already been approved.
• Ask about a code that works more than once, for example for an event.

To add occupants yourself, see Owners and occupants. Only the property’s primary owner can add them, and your manager approves each request.