Guests
Grant guest access
Last verified: October 4, 2026This guide is for the SAGE app (version 3) and management portal you use today. See the guide for the new apps.
Tap Add New Access on the home screen to give someone access to your community. You can add them to your guest list with Invite Guest, or create a single-use code with One-Time Code (see One-time codes). This article covers Invite Guest, which works for friends, family and vendors.
If you don’t see Add New Access, your account can’t invite guests. Your community may not use guest invites, or the Invite Guests permission may be off for you. The property owner or your property manager controls that permission. Guests and minors can’t invite guests.
Invite a guest
- Open Add New Access - On the home screen, tap Add New Access.
- Accept the policy - Read the Guest Invite Policy and tap Agree. It appears every time you add access.
- Enter your guest’s name - On the Invite Guest tab, enter the guest’s First Name and Last Name. For a business, see Adding a vendor. Tap Continue.
- Choose when they can get in - On Access Schedule, pick Always, Temporary or Recurring and set the dates and times. See Types of access. Tap Continue.
- Confirm and send - On Confirm Guest Information, check the name. Leave Send guest digital access key on and enter your guest’s mobile number, or tap Import from Contacts (Import from contacts on Android). Tap Continue.
- Done - You’ll see Invite Sent!, or Guest Added! if you turned the digital access key off. Tap OK.
On iPhone, if your community requires identity verification and you haven’t verified yet, tapping Add New Access asks you to verify your identity first. See ID verification.
Adding a vendor
If you’re inviting a service company and don’t have a specific person’s name, turn on Vendor and enter the Company Name. The first and last name become optional.
Digital access key on or off
The Send guest digital access key toggle on the confirm screen decides how your guest gets in.
| Toggle | What happens |
|---|---|
| On (the default) | SAGE texts an invite to the number you entered. Your guest signs in to the SAGE app, or creates an account, and accepts the invitation. Their access starts working after they accept. They can then open the gate with Gain Access during their schedule. See Gate access. |
| Off | No invite is sent. Your guest is added to your guest list as a visitor. An on-site guard or a virtual guard checks them in. If your community has neither, they call you from the gate kiosk. See Call directory. |
If the toggle is grayed out with an info icon, tap it. The app asks you to verify your identity before you can send digital access keys.
If you’re renting
If you rent your home, the guest’s access dates must fall within your rental period. If your stay is short-term, the app only offers Temporary access, limited to your stay.
If something goes wrong
If SAGE can’t add the guest, for example because the details are incomplete or the person already has access to your property, the app shows a message explaining why. Tap Try Again and fix the details. To change or remove a guest later, see Edit guest access.
Need help?
Questions? Contact us at support@sagesystems.io.