Your account
Access keys and properties
Last verified: October 3, 2026This guide is for the SAGE app (version 3) and management portal you use today. See the guide for the new apps.
You have one access key for each property you can get into with SAGE. Each time you accept an invitation to a property, a new access key is added to your account. You keep using the same account and app for every property; you don’t need to register again.
See your access keys
Your access keys are in two places:
- Home screen - The Access Keys tab. On Android, if you can’t manage guests at the current property, the home screen shows a single My Access tab instead.
- Profile - Tap your initials at the top left, then tap My Access Keys.
Each key shows the community’s name and the property address, plus a label:
| Label | Meaning |
|---|---|
| Your role, such as Resident or Guest | Your access is active. The iPhone app also shows Tenant and Operator; the Android app shows every role other than Resident as Guest. |
| Suspended | Your access to that property is suspended. Contact your property manager. |
If you have no access keys, the list says “No access keys yet”. If the home screen says “No Valid Access Key”, the app can’t find an active access key for the property. Contact your property management team or the person who invited you.
Accept a new invitation
If you already have an account and someone invites you to another property, the app shows a Pending Invitations message (Pending Invitation on Android) when you open it.
- Open your invitations - Tap Manage (iPhone) or Manage Invitations (Android) on the message. You can also open your profile and tap Manage Invitations.
- Accept or decline - Each invitation says who invited you and to which community. Tap Accept to add the property, or Decline.
Once you accept, the new property’s access key appears in your list. If you’ve already verified your identity, you don’t need to do it again.
Switch properties
If you have access to more than one property, use the property switcher to move between them.
- Open the switcher - Tap the address at the top of the home screen. You can also tap the address under your name in your profile.
- Pick a property - Each property shows its address and your role there. Properties where your access is suspended are marked Suspended. Tap the one you want.
The app reloads for that property, including its guests and codes.
Need help?
Questions? Contact us at support@sagesystems.io.