Household

Owners and occupants

Last verified: October 4, 2026

This guide is for the SAGE app (version 3) and management portal you use today. See the guide for the new apps.

Owners and occupants are the people who live at your property with you, like family members or housemates. Owners have full access. For occupants, you choose whether they can invite guests and receive calls from the gate kiosk.

Open your profile from the home screen and tap Occupants (iPhone) or My Occupants (Android). It’s there for residents and long-term tenants. It’s not available on a property that is currently rented out.

Add an owner or occupant

Only the property’s primary owner can add people.

  1. Start - On the Occupants screen, tap +.
  2. Accept the policy - Read the Occupant Invite Policy and tap Agree.
  3. Choose Owner or Occupant - On Invite Occupants, pick the Owner or Occupant tab.
  4. Enter their details - Enter their phone number (or import it from your contacts), first name, last name and email address.
  5. Set permissions (occupants only) - Turn Invite Guests and Receive Calls on or off. If the person is a child, turn on Child under 16 years old. Both permissions are then turned off, and you’ll be asked to accept a parental consent policy.
  6. Send the request - Tap Invite.

Your request goes to your property manager for approval. You’ll see Request Completed (iPhone) or Request Submitted (Android). Once your manager approves it, the person gets an invitation by text and email to join SAGE.

If your community doesn’t use guest invites, the Invite Guests option is replaced by a message saying so.

What the statuses mean

StatusMeaning
PendingWaiting for your property manager to approve.
InvitedApproved. Waiting for the person to accept the invitation.
ActiveThey’ve joined and have access.
Limited accessThey haven’t verified their identity yet. You can’t change their settings until they do. The app shows Occupant Access Limited if you tap them.

Change an occupant’s permissions

  1. Open them - Tap an active occupant to open Edit Occupant.
  2. Change permissions - Turn Invite Guests or Receive Calls on or off.
  3. Save - Tap Save Changes (Save Change on Android).

You can only change those two permissions here. Name, phone, email and the child setting can’t be changed in the app. Ask your property manager. Children’s permissions stay off. Only the primary owner, or a long-term tenant who is the primary tenant, can change permissions, and nobody else can change an owner’s settings.

Remove someone

Only the primary owner can remove people, and owners can’t be removed in the app.

To removeiPhoneAndroid
An active occupantSwipe left on them and tap Delete, or open them and tap Delete Occupant. Then tap Remove.Open them, tap Delete Occupant, then confirm.
A pending requestSwipe left and tap Delete, then Remove.Tap the request, then tap Delete.

Removing an occupant ends their access to your property. You can’t cancel an invitation that’s already been approved (Invited) from the app. Ask your property manager.

Need help?

Questions? Contact us at support@sagesystems.io.

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