Members, requests and pending

These three tabs are on the Administration page.

Members

The Members tab lists occupants and tenants across every unit in your community, with their Name, Address, Phone, Email and Type. Someone who lives at two units appears once for each. People who have been invited, or are waiting for approval, show “(Invited)” after their name.

Use the search box to find someone by name, address, phone or email. Click a row to open the unit they belong to.

Find someone by plate or device

Advanced Search finds who a license plate or device belongs to, for example to return a lost fob or identify a parked car.

The list narrows to the matching people. The search needs an exact match: the plate in letters and numbers only, or all 5 digits of the device number. To go back to the full list, click the X (Clear all filters).

Requests

The Requests tab lists people waiting for your approval before they are sent their invitation. They come from your community’s open enrollment sign-ups, and from residents who add another occupant in the app. Each row shows the Name, Address, Phone, Email, Type and Registered time.

Approving sends each person their invitation by text message, and by email if they gave one. They get access once they accept it.

To check or correct a request before approving it, click its row. Edit Member Invite lets you fix the address, name, email, phone, Owner and Minor settings and Permissions, then click Update.

Pending

The Pending tab lists every invitation in your community that has been sent but not yet accepted, including invitations to managers, with the Name, Phone, Email, Role and Invite time. Use the All Roles menu to show one kind of invitation only, and the download button to export the list.

To cancel invitations, tick their checkboxes, click Remove Invite, and confirm. The checkboxes and button need the Manage Occupants permission.